Service Excellence: The Key to Commercial Success

At Switch, we have a unique commitment and ability to provide the highest quality of service. However, we believe that this focus shouldn’t just be limited to hospitality, and many businesses outside of the industry can use a customer-focussed strategy to maximise their own commercial success.

Our aspirational approach and ambition to exceed customer expectations at every touch point has been key to nurturing client relationships and establishing brand loyalty. In turn, we have built the foundations to cement our market leading reputation, adding value for clients and maximising profitability.

Service that transcends sectors

Switch’s team of more than 350 experts have all been trained in-house at the award-winning Park Regis hotel, meaning we never need to use sub-contractors, as they each have the tools to provide a nimble, creative and professional response to any situation.

Ina volatile corporate market, this has never been more important. Increasing business rates and rising living costs mean customers expect to receive the highest quality of service in every transaction, to ensure even the smallest of investments are a positive experience.

Our breadth of expertise means we can add value in multiple disciplines, helping partners to adopt an agile management strategy that is centred on service, across a range of assets - from offices, to mixed-use developments, and apart-hotels.

By approaching every business that we work with as our own, the Switch ‘gold standard’ has been proven to establish higher customer retention rates, increase referrals and, most importantly, maximise profits.

Putting customers first

Every member of the Switch team is guided by the four values that lie at the heart of the business: integrity, excellence, agility and collaboration. By striving to go above and beyond to ensure that every client receives exceptional service, we create memorable experiences that they want to come back to, time and time again.

For example, since managing Park Regis Birmingham, customers have voted it as the Best UK Hotel at the M&IT Awards for two consecutive years. Guests are safe in the knowledge that they will receive the highest quality of service when they stay with us, which is the result of our time invested in training staff so that they better understand individual guest requirements — be it a weekend city break, an overnight conference, or a long business stay.

It’s from our experience in hospitality that we recognise how wider sectors can benefit from this exceptional standard of service.

Take build to rent (BTR) as an example. There is an opportunity to tap into the corporate short-stay market, which is currently spending almost double the price of a monthly rental for a hotel booking. We work with conference and professional guests on a daily basis, and understand the unique requirements of a corporate stay.

By providing this specialist service in a BTR setting, and utilising our existing corporate booking systems to fill vacant units with short-stay guests, we can widen the tenant demographic and offer a credible solution for void management.

We offer a unique proposition, leveraging our hospitality expertise to provide clients with the best experience and the most innovative solutions for their business challenges.

To learn more about how we can work together to maximise your commercial success, callus on 0121 389 3245 or email